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Fiber, TV and broadband support 24/7.
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Service status
FAQs
How do I restart my router?
Unplug your router from the power socket, wait 30 seconds, then plug it back in. Allow about 2 minutes to reconnect. If issues persist, contact our support team.
Why is my internet slow?
Slow speeds can be caused by peak-hour congestion, WiFi interference, or a disruption in your area. Check the Service Status section above and try restarting your router.
What fiber speeds do you offer?
We offer three plans: 100 Mbps at €24.90/mo, 200 Mbps at €34.90/mo, and 1 Gbps at €49.90/mo. All plans include a free router.
How can I check for outages in my area?
The Service Status section on this page shows live outage data updated every 60 seconds from our network. A red dot means there is an active disruption.
How do I upgrade my plan?
You can upgrade by calling us at 020 7373 400 (Mon-Fri 8-20) or by visiting your nearest Lounea service point. Our team will handle the switch same day.
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020 7373 400, Mon-Fri 8-20
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asiakaspalvelu@lounea.fi
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